Skype: Visit Skype Support for Skype for Android | Skype Support.Google Duo: Use Make video calls with your Android Phone, Contacts, or Messages app - Google Duo Help.Facebook Messenger: Try How do I voice call someone or a group in Messenger? | Facebook Help Center | Facebook.Apple FaceTime: Check out If you can't make a FaceTime call on your iPhone, iPad, or iPod touch.Here's where to find help for common video calling services: T-Mobile provides your Internet connection, but can't help with non-T-Mobile services you use on it. We may need to check a few account settings and look at the local network in more detail for you.įaceTime, Facebook, Google, Skype, and other video call services If T-Mobile Video Calling is still not working, please contact us for additional help.They need to check their settings and network connection. Have the other person follow the steps above too.Record a short video, to verify the camera is working.Visit the Devices page for current versions and steps.
Update the device software to the latest version.Uninstall all third-party calling apps.
Check the phone shows an LTE or a Wi-Fi network connection.This improves call quality and allows you to stay connected to LTE data while on a call. The service doesn't work with other carriers or numbers and will only work on Wi-Fi for T-Mobile customers in another country. Check that the other person you're trying to call is a T-Mobile customer, in the U.S., using a compatible T-Mobile Video Calling phone.If your phone meets the criteria above and you still can't video call, proceed with the troubleshooting steps below.įor problems with the T-Mobile Video Calling service, try the following: If you need help with these steps on your device, visit our Device tutorials select your device, or use the search bar and enter your device name. But when I join a meeting with Skype for Business, I cant hear. my microphone and speaker are working as expected in regular Skype client and in general. If the contact is compatible, a green camera icon shows up in your phonebook, confirming both of you are compatible. o first of all I have checked sounds settings, tested normal Skype client, updated Skype for Business, uninstalled and re-installed it, etc. T-Mobile Video Calling only works with T-Mobile U.S.
If you can't connect to the internet, you won't be able to use T-Mobile Video Calling. 1 How to make a conference call using the Phone app on my iPhone 2 Unable to make a call conference on iPhone 3 1: Turn off WiFi Calling 4 2: Turn off. Check out Signal issues / no service troubleshooting. If you have fewer, your signal is too low for reliable service. Your phone shows at least two signal bars.